Return & Refund Policy

We value your satisfaction and want to ensure you feel confident shopping with us. This Return & Refund Policy explains how returns, replacements, and refunds work on Car Spare World.

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1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, uninstalled, and in its original condition.
• The product must be returned in its original packaging with all labels, tags, and accessories intact.
• You must initiate a return request within 7 days of delivery.

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2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged, or installed.
• Electrical parts once opened.
• Customized or special-order parts.
• Clearance or final sale items (if specified).

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3. Return Process

To request a return:

1. Contact our support team at carspareworld.auto@gmail.com or +91 96509 01065 within 7 days of receiving the product.
2. Share your order number, product name, and the reason for return.
3. Our team will verify the request and approve the return if eligible.
4. Pack the product securely and ship it back to the return address provided by us.
5. If you are self-shipping an item that costs more than ₹500, you should consider using a trackable shipping service or/and purchasing shipping insurance; In this case, we shall not be held responsible if we do not receive the package from you.

🚚 Customers are responsible for return shipping costs unless the return is due to our error.

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4. Replacements

• Replacements are offered for defective, damaged, or incorrect items.
• We will verify and process a replacement or exchange once we receive and inspect the returned item.

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5. Refunds

• Refunds are processed only after the returned product passes our quality inspection.
• The refund will be credited to your original payment method within 5–7 working days after approval.
• Shipping charges (if any) are non-refundable.

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6. Order Cancellations

• Orders can be cancelled within 6 hours of placing them, only if not already processed or shipped.
• To cancel, please contact us via email or phone with your order ID.

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7. Wrong Product or Damaged Item Received

If you receive a wrong item, damaged product, or something missing, notify us within 24–48 hours of delivery with clear images or video. We will arrange for a replacement or resolve the issue promptly.

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8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (carspareworld.auto@gmail.com)  and send your item to: 1st Floor, Guru Nanak, Auto Market, 55&26, Kashmere Gate, Delhi, 110006.

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Need help?

Contact for Support
For any return or refund-related concerns:

Email: carspareworld.auto@gmail.com
Phone: +91 96509 01065
Address: 1st Floor, Guru Nanak, Auto Market, 55&26, Kashmere Gate, Delhi, 110006
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM